Sunday, August 15, 2010
Target Misses the Mark
Before I had my TravelScoot I used to use the store scooters at Walmart and Target. That is, when they were working and available. Walmart is pretty good about keeping their scooters charged and Target is especially horrible at maintaining theirs. I understand they provide them as a courtesy to their customers, but if they're going to give more than just the appearance of providing them, they should actually work. On Friday I was at Target and saw the abandoned (unworking) cart in the picture above. I was at the other Baton Rouge Target today and saw where the only scooter available wasn't working. Alan and I were eating lunch, so I got to watch as a potential customer would sit on the scooter and try to start it up, then end up either abandoning it or going and getting a store employee to assist them. The scooter wasn't even plugged in to recharge the battery, if that's what was wrong. On our way out of the store I saw a woman with a cast and crutches make her way to the scooter only to realize minutes later that it didn't work.
When I complained to Target about this before I got my TravelScoot, this was their response:
The number of carts we have at each store is based on guest demand, and the carts are available on a first-come, first-served basis. I'm sorry that there weren't enough functioning carts available for use during your visit to our Baton Rouge Target store.