See the first post here.
To summarize, Kay has talked to her insurance company three times. First they told her she needed her doctor's office to call to pre certify. Next they told her that was wrong, that they needed a letter of medical necessity, which she got. Then they told her that that was wrong and they needed her doctor's office to call to pre certify.
The news today is that her doctor's office has called to pre-certify. The insurance told them it wasn't a covered item.
It seems to me that she's getting a run around from the insurance company. How frustrating!